Agent workflows · Title insurance
IntentIQ
Getting an urgent request to the right desk, even when the inbox is overwhelmed.
My contribution
I built the two-stage AI pipeline connecting email triage to title-insurance operations.
14K+emails handled each day
The problem
An order-volume surge buried the operations team in long threads and attachments. The latest actionable message had to be separated from the conversation around it before it could be routed reliably.
How it works
- Read the latest message and attachments from tangled email threads.
- Separate actionable requests from the rest, then route them into seven title-insurance workflow categories.
- Send automated acknowledgements and move urgent items to the appropriate desk.
What changed
The pipeline handles 14K+ emails a day at 95%+ routing accuracy, with urgent requests reaching the right desk in minutes.