---
title: "IntentIQ case study"
description: "Getting an urgent request to the right desk, even when the inbox is overwhelmed."
canonical: "https://www.dataacrobat.com/work/intentiq"
last-updated: "2026-10-17"
---
# IntentIQ

Agent workflows · Title insurance

Getting an urgent request to the right desk, even when the inbox is overwhelmed.

## My contribution

I built the two-stage AI pipeline connecting email triage to title-insurance operations.

## The problem

An order-volume surge buried the operations team in long threads and attachments. The latest actionable message had to be separated from the conversation around it before it could be routed reliably.

## How it works

1. Read the latest message and attachments from tangled email threads.
2. Separate actionable requests from the rest, then route them into seven title-insurance workflow categories.
3. Send automated acknowledgements and move urgent items to the appropriate desk.

## What changed

The pipeline handles 14K+ emails a day at 95%+ routing accuracy, with urgent requests reaching the right desk in minutes.

## Source and context

The portfolio's experience and open-source sections describe the applied-AI work and the Outlook MCP integration behind IntentIQ.

[Portfolio context](https://www.dataacrobat.com/#experience)

[Email Jay](mailto:jayozer@gmail.com)